Terms and Conditions

Effective Date: January 1, 2025

Welcome to EMRFlow (“we,” “our,” or “us”). By accessing or using our website located at https://emrflow.com (the “Website”), or our EMRFlow web and mobile applications (the “App”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our services.

1. Definitions

    • “User”: Refers to anyone accessing the Website or App, including patients, administrators, therapists, and site staff.
    • “Website”: Refers to the web site accessible at https://emrflow.com.
    • “App”: Refers to both the web and mobile applications.

2. Acceptance of Terms

By using the Website or App, you confirm that you are at least 18 years old or have parental/guardian consent to use these services. You also agree to comply with all applicable laws and regulations when accessing our services.

3. Modification of Terms

We reserve the right to update these Terms at any time. Changes will be posted on the Website and/or App, and continued use of our services after such changes constitutes acceptance of the new Terms.

4. Use of Services

4.1. Website Use

    • You agree to use the Website for lawful purposes only.
    • You must not engage in unauthorized activities such as hacking, data scraping, or spamming.

4.2. App Use

Patient Information: The App may store or transmit data that includes personally identifiable patient information. You are responsible for ensuring compliance with applicable privacy regulations.

Mobile and Web App Access: You are responsible for maintaining the confidentiality of your login credentials.

Data Sharing: By using the App to share or upload files, you acknowledge that you are authorized to share such content and accept full responsibility for ensuring compliance with privacy laws (e.g., HIPAA in the U.S.).

5. User Responsibilities

    • Accurate Information: You agree to provide accurate, complete, and updated information when using the Website or App.
    • Prohibited Actions:
        • Misrepresenting your identity
        • Violating any intellectual property or privacy rights.

6. Privacy Policy

Your use of the Website and App is also governed by our Privacy Policy. By using our services, you consent to the collection, storage, and processing of your data as outlined in the Privacy Policy.

7. Intellectual Property

    • EMRFlow is owned and operated by Facets Novum, LLC.
    • All content, features, and functionality on the Website and App, including text, graphics, logos, and software, are the property of Facets Novum, LLC or its licensors.
    • Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

8. Third-Party Services

Our services may integrate with third-party platforms such as OpenEMR, ShareFile, and Google Cloud services. We are not responsible for the functionality or privacy practices of these third-party services. Please review their respective terms and policies before use.

9. Sharing and Uploading Files

When sharing or uploading files through the App:

    1. You agree to our Terms and Conditions for Sharing as presented in the App.
    2. You acknowledge the potential inclusion of personally identifiable information and agree to handle such data responsibly.
    3. You release Facets Novum, LLC from liability arising from unauthorized use of shared files.

10. Limitations of Liability

    • No Warranties: The Website and App are provided “as is” without warranties of any kind, express or implied.
    • No Liability for Damages: To the fullest extent permitted by law, we are not liable for any damages resulting from the use of our services, including data breaches, service interruptions, or unauthorized access.

11. Termination of Use

We may suspend or terminate your access to the Website or App at our discretion for violations of these Terms or other policies.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of Georgia, United States. Any disputes shall be resolved through mediation or binding arbitration in the State of Georgia, United States.

13. Contact Us

For questions about these Terms, please contact us at:
Email: support at emrflow dot com
Address: 3961 Floyd Rd, Suite 300-229, Austell GA 30106

By accessing or using the Website or App, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.